Email Etiquette for your job search and beyond

PodCast Episode 5 – Email Etiquette for the Job Search and Beyond

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Email Etiquette Made Easy

 

Much of what we do in life involves first impressions.  For many of you during your internship and full time job search, your first correspondence with employers will be through email.  For many, you may continue this correspondence for some time before you actually meet your perspective employer face to face.  Once you do land an internship or position in your field of interest, proper use and formatting of your emails will be essential to keeping up your professional image.  We have compiled a great list of ways to make sure that your emails are warmly and properly received and not deleted.  Remember, the #1 skill that employers look for in new hires is excellent communication skills, written and verbal.  Email is a part of that writing skill category!


While everyone has their own unique writing style, there are some simple rules that will promise to keep your emails proper and professional.  First of all, remember that email is like any other business communication so you should absolutely watch your spelling and grammar.  Do not use the instant messaging or text messaging abbreviations.  Improper grammar, punctuation and spelling give a bad impression but they can also change the tone of your email and convey the wrong message.  Also, most know that an email is all CAPS is the equivalent of screaming but it can’t hurt to reiterate that again.  Recently, we had an employer forward us an email that a student had sent requesting an interview.  There were so many spelling and capitalization errors that the employer was forced to pull them from candidacy for the position.  Proofreading and spell check are definitely your friends!!
  Take notice of the employers name in an email.  Thomas should not become Tom and Patricia should not become Pat.  Make sure to see how they signed their name in previous emails and if you have any questions err on the side of caution.  Make sure you read an email from the receiver’s perspective as well.  Communication between people is about 55% body language, 37% tone of your voice, and only 8% of what you are actually saying.  With email, you remove the first 92% of your communication.  Because of this you must be obvious with your meanings; subtleties will be lost or completely misunderstood.  Along the same lines, if you feel compelled to clarify your message with emoticons, those smiley or frowning faces or LOL, or HAHA than rewrite the sentence or message.  There is no place for these types of words or symbols in professional email and business correspondence.When writing your message, keep your subject line clear and short at all times.  Many will automatically delete those emails with the forward or reply subject lines.  Make the subject clearly explain with that purpose of the email is.  Keep the email short enough to answer any questions or clearly convey a message.  Long emails are much harder to read than longer documents in paper form so keep that in mind.  If it would be better to hand deliver, fax, or mail a business document, do so.  Also, use proper structure and layout in an email.  Sloppily written emails will be looked at as informal and impersonal and if you are trying to get an urgent reply, this is not the best way to do so.

Email is a quick correspondence.  It is general business practice to reply to emails within 24 hours of receipt and even better to do so within the same business day.  Even if it is a matter you can not respond to yet, just email the sender to let them know that you have received their email and will be emailing them tomorrow, in a week, etc.  Once you send an email, do not request a delivery and read receipt.  This becomes burdensome to the receiver of your email.  It is best to follow-up with a phone call or wait for a response.  

An important point to consider, there are over 8 billion emails sent every single day in the United States.  Make sure your email does not get lost in the bunch by choosing the most appropriate communication method for your message.  Many times emails delay solutions to issues or questions because of the wait time involved.   Sometimes a good old face to face conversation, letter, or phone call would be more appropriate.

If you have any questions about the professionalism of an email you need to send to an employer, don’t forget that you can easily check with someone in the CSPD office before you send it! 

  

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